Orders usually ship within 1-2 business days. When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email or two with any tracking information available.
Please note, service guarantees are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package's route.
Return to Sender Packages
Packages can be returned to us for many reasons. Depending on the reason for return, there may be additional charges applied to your order. Please read below for more information.
Packages can be returned to us for missing or incorrect address information. Please take a moment to check and make sure your address book is up to date. There is also an order review page where you can double check this information. If the carrier you select charges us to return the package, we will either a) deduct that from your refund if you want to cancel or b) if you choose to re-ship the package it will be added to the cost of the re-shipment fee.
Packages can be returned to us if they are refused at customs for any reason. Sometimes we choose to get these packages back. If there are any customs fees and shipping charges to return your order, this will be deducted from the refund (if you want to cancel the order) or added to the re-shipment fee if you want to re-ship the order.